For digital services, this page is the #1 thing payment gateways check to prevent chargebacks. It must be very clear.
Key Sections to Include:
- Refund Eligibility: Do you offer a 24-hour trial? Is it a “no refund after activation” policy? Be specific.
- Process: How to request a refund (provide a specific email or ticket system link).
- Timeline: How many days the refund takes to process.
- Renewal Cancellations: State that users must cancel before the next billing cycle.
[Drafting Snippet]:
“Due to the nature of digital goods, a subscription is considered ‘used’ once the activation link or credentials have been sent. Refunds are only considered within the first 24–48 hours of purchase if a technical issue on our end prevents you from using the service.”